PRIVACY POLICY


Milano Cosmetics LCH BV PRIVACY POLICY
https://milanolowcosthairdressers.nl/
ABOUT OUR PRIVACY POLICY
Milano Cosmetics cares deeply about your privacy. We therefore only process data that we
need for (improving) our services and we handle the information we have collected about you
and your use of our services with care. We never make your data available to third parties for
commercial purposes.


This privacy policy applies to the use of the website and the services provided by Milano
Cosmetics. The starting date for the validity of these conditions is 01/06/2022, with the
publication of a new version the validity of all previous versions is cancelled. This privacy
policy describes what information about you is collected by us, what this information is used
for and with whom and under what conditions this information may be shared with third
parties. We also explain to you how we store your data and how we protect your data against
misuse and what rights you have with regard to the personal data you provide us with.
If you have any questions about our privacy policy, please contact our privacy contact, you
will find the contact details at the end of our privacy policy.


ABOUT THE DATA PROCESSING
Below you can read how we process your data, where we save it, which security techniques
we use and for whom the data is transparent.


Web store software
WooCommerce Our webshop has been developed with software from WooCommerce, we
have chosen www.ionos.es for our web hosting. Personal data that you make available to us
for the benefit of our services will be shared with this party. www.hostnet.nl has access to
your data to provide us (technical) support, they will never use your data for any other
purpose. www.ionos.es is obliged to take appropriate security measures on the basis of the
agreement we have concluded with them. These security measures consist of the application
of SSL encryption and a strong password policy. Regular backups are made to prevent data
loss.


WooCommerce Our webshop has been developed with software from WooCommerce, we
host our webshop on a server under our own management. We have taken appropriate
technical and organizational measures to prevent misuse, loss and corruption of data as
much as possible. These security measures consist in any case of the application of SSL
encryption and a strong password policy. Regular backups are made to prevent data loss.


WEBHOSTING
www.ionos.es: We purchase web hosting and e-mail services from www.ionos.es.
www.ionos.es processes personal data on our behalf and does not use your data for its own
purposes. However, this party can collect metadata about the use of the services. These are
not personal data. www.ionos.es has taken appropriate technical and organizational

measures to prevent loss and unauthorized use of your personal data. www.ionos.es is
obliged to observe secrecy on the basis of the agreement.


EMAIL AND MAILING LISTS
MailChimp We send our e-mail newsletters with MailChimp. MailChimp will never use your
name and e-mail address for its own purposes. You will see the ‘unsubscribe’ link at the
bottom of every e-mail sent automatically via our website. You will then no longer receive our
newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies
and other internet technologies that provide insight into whether e-mails are opened and
read. MailChimp reserves the right to use your data to further improve the service and to
share information with third parties in this context.
Office365 We use the services of Office365 for our regular business e-mail traffic. This party
has taken appropriate technical and organizational measures to prevent misuse, loss and
corruption of your and our data as much as possible. Office365 has no access to our mailbox
and we treat all our email traffic confidentially.


PAYMENT PROCESSORS
Mollie We use the Mollie platform to process (part of) the payments in our webshop. Mollie
processes your name, address and residence details and your payment details such as your
bank account or credit card number. Mollie has taken appropriate technical and
organizational measures to protect your personal data. Mollie reserves the right to use your
data to further improve the service and to share (anonymised) data with third parties.
All the above-mentioned guarantees with regard to the protection of your personal data also
apply to the parts of Mollie’s services for which they engage third parties. Mollie does not
store your data for longer than permitted by the legal terms.


REVIEWS
WebwinkelKeur We collect reviews via the WebwinkelKeur platform. If you leave a review
via WebwinkelKeur, you are obliged to provide a name and e-mail address. WebwinkelKeur
shares this information with us so that we can link the review to your order. WebwinkelKeur
also publishes your name on its own website. In some cases, WebwinkelKeur may contact
you to provide an explanation of your review. In the event that we invite you to leave a
review, we will share your name and e-mail address with
WebwinkelKeur. They only use this information for the purpose of inviting you to leave a
review. WebwinkelKeur has taken appropriate technical and organizational measures to
protect your personal data. WebwinkelKeur reserves the right to engage third parties for the
provision of services, for which we have given permission to WebwinkelKeur.
All the above mentioned safeguards with regard to the protection of your personal data also
apply to the parts of the service for which WebwinkelKeur engages third parties.


SHIPPING AND LOGISTICS
PostNL If you place an order with us, it is our job to have your package delivered to you. We
use the services of PostNL to carry out the deliveries. It is therefore necessary that we share
your name, address and residence details with PostNL. PostNL uses this information only for
the purpose of executing the agreement. In the event that PostNL engages subcontractors,
PostNL will also make your data available to these parties.

INVOICING AND ACCOUNTING
E-boekhouden.nl We use the services of E-boekhouden.nl to keep track of our
administration and accounting. We share your name, address and residence details and
details regarding your order. This data is used for the administration of sales invoices. Your
personal data will be sent and stored protected. E-boekreken.nl is obliged to observe secrecy
and will treat your data confidentially. E-boekouden.nl does not use your personal data for
purposes other than
described above.


EXTERNAL SALES CHANNELS
We might sell (part of) our articles via another platform than milanolowcosthairdressers.nl. If
you place an order via this platform, this party will share your order and personal data with
us. We use this information to process your order. We treat your data confidentially and have
taken appropriate technical and organizational measures to protect your data against loss
and unauthorized use.


PURPOSE OF THE DATA PROCESSING
General purpose of the processing We only use your data for the benefit of our services.
This means that the purpose of the processing is always directly related to the order you
provide. We do not use your data for (targeted) marketing. If you share information with us
and we use this information to contact you at a later time – other than at your request – we
will ask you explicitly for this. Your data will not be shared with third parties, other than to
meet accounting and other administrative obligations. These third parties are all bound by
confidentiality on the basis of the agreement between them and us or an oath or legal
obligation.


Automatically collected data Data that is automatically collected by our website is
processed with the aim of further improving our services. This information (for example your
IP address, web browser and operating system) is not personal data.


Participation in tax and criminal investigations In some cases, Milano Cosmetics can be
held on the basis of a legal obligation to share your data in connection with government tax
or criminal investigations. In such a case, we are forced to share your data, but we will
oppose this within the possibilities that the law offers us.


Retention periods We keep your data as long as you are our client. This means that we
keep your customer profile until you indicate that you no longer wish to use our services. If
you indicate this to us, we will also consider this as a request to forget. On the basis of
applicable administrative obligations, we must keep invoices with your (personal) data, so we
will keep this data for as long as the applicable term runs. However, employees no longer
have access to your client profile and documents that we have produced as a result of your
assignment.


YOUR RIGHTS
On the basis of the applicable Dutch and European legislation, you as a data subject have
certain rights with regard to the personal data processed by or on behalf of us. We explain
below which rights these are and how you can invoke these rights. In principle, in order to
prevent misuse, we will only send copies and copies of your data to your already known e-
mail address. In the event that you wish to receive the data at a different e-mail address or,
for example, by post, we will ask you to identify yourself. We keep records of completed

requests, in the case of a request to be forgotten, we administer anonymous data. You will
receive all statements and copies of data in the
machine-readable data format that we use within our systems. You have the right to file a
complaint with the Dutch Data Protection Authority at any time if you suspect that we are
using your personal data in the wrong way.


Right of inspection You always have the right to view the data that we process or have
processed that relate to your person or that can be traced back to you. You can submit a
request to that effect to our contact person for privacy matters. You will receive a response to
your request within 30 days. If your request is granted, we will send you a copy of all data
with an overview of the processors who have this data, stating the category under which we
have stored this data to the e-mail address known to us.


Right of rectification You always have the right to have the data that we process or have
processed that relates to your person or that can be traced back to you. You can submit a
request to that effect to our contact person for privacy matters. You will receive a response to
your request within 30 days. If your request is granted, we will send you a confirmation that
the details have been adjusted to the e-mail address known to us.


Right to restriction of processing You always have the right to limit the data that we
process or have related to your person or that can be traced back to you. You can submit a
request to that effect to our contact person for privacy matters. You will receive a response to
your request within 30 days. If your request is granted, we will send you a confirmation to the
e-mail address known to us that the data will no longer be processed until you cancel the
restriction.


Right to portability You always have the right to have the data that we process or have
processed that relate to your person or that can be traced back to you by another party. You
can submit a request to that effect to our contact person for privacy matters. You will receive
a response to your request within 30 days. If your request is granted, we will send you copies
or copies of all data about you that we have processed or that have been processed by us by
other processors or third parties to the e-mail address known to us. In all likelihood, we can
no longer continue the service in such a case, because the safe
linking of data files can then no longer be guaranteed.


Right of objection and other rights In some cases you have the right to object to the
processing of your personal data by or on behalf of Milano Cosmetics. If you object, we will
immediately stop the data processing pending the settlement of your objection. If your
objection is well-founded, we will make copies and / or copies of data that we process or
have processed available to you and then permanently discontinue the processing. You also
have the right not to be subject to automated individual decision-making or profiling. We do
not process your data in such a way that this right applies. If you believe that this is the case,
please contact our contact person for privacy matters.


COOKIES
Google Analytics Through our website, cookies are placed from the American company
Google, as part of the “Analytics” service. We use this service to keep track of and receive
reports on how visitors use the website. This processor may be obliged to provide access to
this data on the basis of applicable laws and regulations. We collect information about your
surfing behavior and share this information with Google. Google can interpret this information
in conjunction with other datasets and thus track your movements on the internet. Google
uses this information to offer, among other things, targeted advertisements (Adwords) and
other Google services and products.

Cookies from third parties In the event that software solutions from third parties use
cookies, this is stated in this privacy statement.


CHANGES TO THE PRIVACY POLICY
We reserve the right to change our privacy policy at any time. However, you will always find
the most recent version on this page. If the new privacy policy has consequences for the way
in which we process already collected data relating to you, we will notify you by e-mail.


CONTACT DETAILS
Milano Cosmetics BV
Korvelseweg 127 Unit 129
5025 JC Tilburg
The Netherlands
T +31 (0)85 301 91 93
E shop@milanolc.com

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